See Less Wrinkles
in 4 Weeks

Or Your Money Back
Q10 plus

Always read the label.
Follow the directions for use.

Q10 plus C
Cellular Filler - Firms and Re-plumps
Cellular Filler - Elasticity and Re-densifying

FAQs

Q1. How do I submit a claim for the NIVEA Anti Age Money Back Promotion?

Simply purchase an eligible product from a participating store (within Australia) between 12.01am AEDT on the 1 April 2019 and 23.59pm AEST on the 31 May 2019.

To make a claim, within the claim period:

  • Visit www.nivea.com.au/Antiagemoneyback and follow the links to access the claim form
  • Complete the claim form in full online, ensuring you provide all of the requested details
  • Explain in no less than fifteen (15) words why you are dissatisfied with the eligible product; and
  • Upload a clear image of the receipt for the purchase of the eligible product

Q2. What are the eligible products?

  • NIVEA Q10 plus C Energy Day Cream 50ml;
  • NIVEA Q10 plus C Sleep Cream 40ml;
  • NIVEA Q10 plus C Eye Cream 15ml;
  • NIVEA Q10 plus Anti-Wrinkle Energy Day Cream 50ml;
  • NIVEA Q10 plus Anti-Wrinkle Light Day Cream 50ml;
  • NIVEA Q10 plus Anti-Wrinkle Day Cream 50ml;
  • NIVEA Q10 plus Anti-Wrinkle Night Cream 50ml;
  • NIVEA Q10 plus Anti-Wrinkle CC Cream 50ml;
  • NIVEA Q10 plus Anti-Wrinkle Eye Cream 15ml;
  • NIVEA Q10 plus Anti-Wrinkle Replenishing Pearls 40ml;
  • NIVEA Cellular Anti Age Day SPF15 Cream 50ml;
  • NIVEA Cellular Anti Age Night Cream 50ml;
  • NIVEA Cellular Anti Age Eye Cream 15ml;
  • NIVEA Cellular Anti Age Volume Filling Pearls 30ml;
  • NIVEA Vital Day Cream 50ml; and
  • NIVEA Vital Night Cream 50ml.
  • NIVEA Q10POWER Day Cream SPF30 50ml;
  • NIVEA Q10POWER Light Day Cream 50ml;
  • NIVEA Q10POWER Night Cream 50ml;
  • NIVEA Q10POWER Eye Cream 15ml;
  • NIVEA Cellular Filler Day Cream SPF15 50ml;
  • NIVEA Cellular Filler Night Cream 50ml;
  • NIVEA Cellular Filler Eye Cream 15ml;
  • NIVEA Cellular Filler Pearls 30ml;
  • NIVEA Cellular Filler Ampoules 4PK;
  • NIVEA Cellular Filler Ampoules Single;
  • NIVEA Cellular Elasticity Day Cream SPF15 50ml;
  • NIVEA Cellular Elasticity Night Cream 50ml;
  • NIVEA Cellular Elasticity Anti Spot 30ml;
  • NIVEA Cellular Elasticity Dry Touch Oil 30ml.

Q3. How many times can I enter the NIVEA Anti Age Money Back Promotion?

You can only enter once, per household. The promoter will accept a maximum of one (1) claim per household. If a consumer purchases several eligible products, the most expensive one will be reimbursed.

Q4. How will my claim be validated?

You will be asked to supply a copy of your purchase receipt by scanning or taking a photograph of the receipt and uploading it as an attachment onto the web page. In order for your claim to be validated, the submitted receipt must include: an eligible product, the store it was purchased from, the purchase price and purchase date.

Q5. How will I receive my NIVEA Anti Age Money Back claim?

Your VISA Gift Card will be dispatched to the address you supplied on the online claim form within 28 consecutive days of the date of your claim being received, verified and found valid.

Q6. What personal information will I need to provide to receive my NIVEA Anti Age Money Back claim?

To receive your NIVEA Anti Age Money Back, you will need to provide your name and postal address. It is the responsibility of the claimant to ensure the correct address information is provided.

Q7. What do I do if I do not receive my VISA Gift Card?

Please ensure you have allowed 28 consecutive days. If you have not yet received your VISA Gift Card after this period, please contact Customer Service on 1800 986 672 and reference NIVEA Anti Age Money Back Promotion.

Q8. How do I activate my VISA Gift Card?

Your card must be activated within 3 months of the date printed on the letter provided with your VISA Gift Card. This can be done by visiting ichoosegift.mycardplace.com and entering the card number.

Q9. I bought my NIVEA product before the 1st of April 2019. Can I still claim?

No. This offer is only valid on purchases of eligible products made between 12.01am AEDT on the 1 April 2019 and 23.59pm AEST on the 31 May 2019.

Q10. How long is my VISA Gift Card valid for?

The VISA Gift Card must be activated within 3 months from the date on the letter provided with your card, and is valid for 12 months from the date of activation. Any gift card which has passed its 3 months activation period, or has expired 12 months after activation will not be replaced, refunded or extended.

Q11. How do I use my VISA Gift Card?

Once the gift card has been activated, it will be loaded the following business day with the amount paid for the participating product as shown on your receipt.

The VISA Gift Card can be used anywhere that accepts VISA respectively. 

Once activated you can use your card at any VISA terminal by swiping, selecting credit and entering the 4 digit PIN.

Q12. How long after my purchase can I claim?

You may only submit a claim at the earliest, 4 weeks after purchase, and at the latest, by the end of 8 weeks after the date of purchase, or by 23.59pm AEST on 26 July 2019 for any purchase on 31 May 2019.