LOVE OUR CLEANSERS
OR YOUR MONEY BACK

Love me or your money back

FAQs

Q1. How do I submit a claim for the NIVEA Cleansing Money Back Promotion?

Simply purchase an eligible product from a participating store (within Australia) between 12.01am AEST on the 15 July 2019 and 23.59pm AEST on the 30 September 2019.

To make a claim, within the claim period:

  • Visit www.nivea.com.au/Cleansingmoneyback and follow the links to access the claim form
  • Complete the claim form in full online, ensuring you provide all of the requested details
  • Explain in no less than fifteen (15) words why you are dissatisfied with the eligible product; and
  • Upload a clear image of the receipt for the purchase of the eligible product

Q2. What are the eligible products?

  • NIVEA Daily Essentials Refreshing Facial Wash Gel 150ml;
  • NIVEA Daily Essentials Refreshing Toner 200ml;
  • NIVEA Daily Essentials Refreshing Cleansing Lotion 200ml;
  • NIVEA Daily Essentials Gentle Exfoliating Scrub 150ml;
  • NIVEA Daily Essentials Gentle Cleansing Wash Cream 150ml;
  • NIVEA Daily Essentials 2-in-1 Wash & Scrub 150ml;
  • NIVEA Daily Essentials All in 1 Cleanser 150ml;
  • NIVEA Daily Essentials Clean Deeper 150ml;
  • NIVEA Daily Essentials Extra Gentle Eye Make-up Remover 125ml;
  • NIVEA Daily Essentials Double Effect Eye Make-up Remover 125ml;
  • NIVEA Daily Essentials Micellar Eye Make-Up Remover Gel 125ml;
  • NIVEA MicellAIR Micellar Water Sensitive 400ml;
  • NIVEA MicellAIR Micellar Water Normal 400ml;
  • NIVEA MicellAIR Expert Water 400ml;
  • NIVEA Daily Essentials Crème Care Cleansing Lotion 200ml;
  • NIVEA Daily Essentials Crème Care Crème Wash150ml;
  • NIVEA Daily Essentials Micellar Cleansing Water Sensitive 400ml;
  • NIVEA Daily Essentials Micellar Cleansing Water Normal 400ml;
  • NIVEA Daily Essentials Micellar Cleansing Water Sensitive 200ml;
  • NIVEA Pure & Natural Cleansing Lotion 200ml;
  • NIVEA Urban Detox Clay Purify Mask 75ml;
  • NIVEA Urban Detox Moisture Mask 75ml;
  • NIVEA Urban Detox Pore Refining Mask 75ml;
  • NIVEA Urban Detox Peel Off Mask 75ml;
  • NIVEA Urban Detox Clay Wash 150ml;

Q3. How many times can I enter the NIVEA Cleansing Money Back Promotion?

You can only enter once, per household. The promoter will accept a maximum of one (1) claim per household. If a consumer purchases several eligible products, the most expensive one will be reimbursed.

Q4. How will my claim be validated?

You will be asked to supply a copy of your purchase receipt by scanning or taking a photograph of the receipt and uploading it as an attachment onto the web page. In order for your claim to be validated, the submitted receipt must include: an eligible product, the store it was purchased from, the purchase price and purchase date.

Q5. How will I receive my NIVEA Cleansing Money Back claim?

Your VISA Gift Card will be dispatched to the address you supplied on the online claim form within 28 consecutive days of the date of your claim being received, verified and found valid.

Q6. What personal information will I need to provide to receive my NIVEA Cleansing Money Back claim?

To receive your NIVEA Cleansing Money Back, you will need to provide your name and postal address. It is the responsibility of the claimant to ensure the correct address information is provided.

Q7. What do I do if I do not receive my VISA Gift Card?

Please ensure you have allowed 28 consecutive days. If you have not yet received your VISA Gift Card after this period, please contact Customer Service on 1800 986 672 and reference NIVEA Cleansing Money Back Promotion.

Q8. How do I activate my VISA Gift Card?

Your card must be activated within 3 months of the date printed on the letter provided with your VISA Gift Card. This can be done by visiting ichoosegift.mycardplace.com and entering the card number.

Q9. I bought my NIVEA product before the 15 July 2019. Can I still claim?

No. This offer is only valid on purchases of eligible products made between 12.01am AEST on the 15 July 2019 and 23.59pm AEST on the 30 September 2019.

Q10. How long is my VISA Gift Card valid for?

The VISA Gift Card must be activated within 3 months from the date on the letter provided with your card, and is valid for 12 months from the date of activation. Any gift card which has passed its 3 months activation period, or has expired 12 months after activation will not be replaced, refunded or extended.

Q11. How do I use my VISA Gift Card?

Once the gift card has been activated, it will be loaded the following business day with the amount paid for the participating product as shown on your receipt.

The VISA Gift Card can be used anywhere that accepts VISA respectively. 

Once activated you can use your card at any VISA terminal by swiping, selecting credit and entering the 4 digit PIN.

Q12. How long after my purchase can I claim?

You may only submit a claim at the earliest, 24 hours after purchase, and at the latest, by 23.59pm AEST on 1 October 2019 for any purchase on 30 September 2019.